Field Compensation Associate

Overview

Come join one of America’s fastest-growing insurance companies. National Life Group has aimed to keep our promises, providing families with stability in good times and in bad since 1848. Our mission extends beyond the insurance and annuities policies that we offer, including charitable grants, paid volunteer time, environmentally sustainable and healthy workplaces, and events that support nonprofits.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good. Please note that we do not offer visa sponsorship for this position.

The Debt Management team works to reduce National Life’s agent debt liability by partnering with selling relationships. The team manages the internal control environment, researches commission chargebacks at the transaction level, and communicates to obtain and/or provide information related to agent debt.

Role: The Field Compensation Associate plays a critical role in building confidence and trust with selling customers by understanding their needs and delivering the best service, partnering with internal and external teams to balance financial and relationship interests.

• Attentive to agent inquiries, professional and proficient in handling questions over the phone and in writing for both internal and external customers.
• Follow established debt management process guidelines to recapture outstanding debt from agents or uplines while considering National Life’s distribution relationships.
• Administer and maintain the tool by which templated communications are sent to Distribution Partners.
• Report and respond to industry vendors regarding outstanding debt balances owed.
• Build superior customer relationships by listening, understanding their needs and delivering service to meet/exceed expectations, resulting in repeat business and customer loyalty.
• Drive processes to improve customer experience, eliminate waste and improve efficiency.
• Interact daily with Distribution Partners, Field Leaders and other functional areas within Home Office to build stronger, collaborative relationships.

• Caring curiosity, asking questions, knowledge building connected to outcomes and impact on others
• A customer service mindset with excellent communication skills
• Strong work ethic including ownership of work, prompt follow-up, and attention to detail
• Demonstrated problem solving skills with the desire to think critically
• Ability to learn and work with multiple systems
• Ability to manage multiple responsibilities and priorities concurrently
• Proficient in Microsoft Excel

Base Pay Range: The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position, considering factors such as prior experience, education, training, current business needs, and market factors. Final salary may be outside this range based on individual circumstances.

Additional Compensation and Benefits: The total compensation package may include medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time, and parental leave). Eligible candidates may participate in National Life’s discretionary annual incentive programs. If hired, the employee will be in an at-will position and National Life reserves the right to modify base salary and other compensation or benefits at any time, including for performance or market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group is a trade name of National Life Insurance Company and affiliates. Each company is responsible for its own financial condition and contractual obligations. Equity Services, Inc. is a broker/dealer and registered investment adviser affiliate of National Life Insurance Company. Fortune 1000 status is based on consolidated financial results of all National Life Group companies.

National Life Group is an Equal Opportunity Employer. We do not discriminate on the basis of any protected status. This summary is intended to comply with applicable equal employment opportunity laws and regulations.