Manager, Outbound Sales Operations & Development; Call Center

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Regular Full Time Management Colorado, CO, US

3 days ago Requisition

Salary Range: $70,900.00 To $80,000.00 Annually

Salary plus annual bonus based on meeting sales goals and key metrics

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION: Remote or Hybrid based in the U.S.A; must be able to travel to Colorado as required

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe.

We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!

We are always on the hunt for exciting, team employees passionate about life and work:
People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.

Company Benefits Include:

Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.

Exciting Travel Benefits? Of Course! We are a travel company.

ABOUT THE ROLE

Leadership:

The Sales Manager is responsible for driving growth through strategic sales planning, team leadership, and thoughtful customer engagement. The role combines traditional sales management with modern digital strategies, data-driven decision-making, and cross-functional collaboration to deliver elevated and exceptional results. This role reports to the Senior Manager, Sales Development in Customer Sales.

• Lead and inspire the Outbound Sales Call Center team with a shared vision, collaborative approach, and a forward-thinking mentality.
• Adapt to change and contribute to strategic sales planning for future growth.
• Contribute to strengthening company and department core values & culture. And foster employee & customer happiness.
• Drive performance through effective coaching of both Supervisors & Vacation Planners, to exceed sales goals, successful pipeline management, and focus on an exceptional customer experience.
• Collaborate with leadership to improve processes, drive sales, production and enhance efficiency.
• Prioritize and manage multiple projects in a fast-paced environment.
• This role will continue to grow and evolve in supporting Outbound Sales.
• Work travel expectations:
  Expected to work in office in Denver, Colorado at least quarterly: 4-6 times annually.

Staffing:

• Lead and develop the Outbound Sales team comprised of two Supervisors and ~25 associates.
• With a focus on sales goals and the future, support Supervisors in hiring, coaching, sales skill development, discipline, and terminations. Guide Supervisors in staffing and recruiting to meet business needs.
• Analyze team structure and associate capabilities to optimize performance.
• Strong focus to increase passenger deposits / sales.
• Improve lead qualification and opportunity won percentages.
• Boost complete sales and upsells.
• Drive adoption of new performance metrics and CRM capabilities.
• Partner with training in designing ongoing sales and skill development programs.

System Usage & KPI:

• Oversee daily sales operations with Supervisors, including lead management, call…