Sr. Client Success Manager; Hybrid-Calgary/Toronto or; Remote
Maynard, Middlesex County, Massachusetts, 01754, USA
Listed on 2026-02-13
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Sales
Client Relationship Manager, Business Development -
Business
Client Relationship Manager, Business Development
About Clear Gov
Our mission is to create easy‑to‑use software to help local governments plan, budget and report better. Clear Gov is a rapidly growing, venture‑funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission‑driven company that envisions a world where modern software enables every local government to best serve and improve its community.
Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the Clear Gov community, and we’re adding more every day. We’ve been named to the “Gov Tech 100” for eight years running, and we’re on Bost Inno’s “50 On Fire” list, as well. Clear Gov also earned a place on the Inc.
5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.
The Clear Gov team is a tight‑knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work‑hard/play‑hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.
Core Values- Be Clear:
We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built. - Be Trustworthy:
We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well‑being. - Be Considerate:
We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities. - Be Positive:
We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team. - Be Better:
We constantly ask ourselves, “How can we do this better?” because we know that our families, colleagues, investors, and customers depend on the results we deliver every day. - Be Fierce:
We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships. - Be Fun:
We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
We’re looking for a Sr. Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of Clear Gov’s civic and school district clients.
The Sr. Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from Clear Gov, as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.
Key Responsibilities- Proactively manage a portfolio of ~125 municipal clients to deliver continuous value
- Advise clients on best practices for all products in the Budget Cycle Management suite
- Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with
- Build strong client relationships by maintaining a high level of engagement, adoption and communication
- Conduct annual account performance planning and reviews with each client in your portfolio
- Work closely with other members of the Clear Gov team to fulfill client requests
- Successfully renew annual client subscriptions and uncover cross‑sell opportunities for members of the Sales team
- Secure references, testimonials, and case studies
- Keep internal systems current by logging communications, updating fields, and entering notes
- Communicate client feedback to Clear Gov product development regarding enhancements and usability…
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