Entry-Level Loan Representative; Phoenix Area

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At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time.

We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

We value skills and experience gained in a variety of sales related professions. This role is a great fit if you have previously worked in insurance sales, college admissions, or financial services sales roles. As a Loan Representative (Loan Advisor), you will be handling inbound calls and warm leads (no cold calling!), consulting with and assisting customers in refinancing their auto loans.

In this role, you will…

• Leverage a consultative sales approach to advise customers on the purchase of additional protection products including vehicle protection services and other offerings.
• Provide customers with a thorough explanation of the terms of their loans, as well as aftermarket products and extended service contracts.
• Effectively manage and maintain a large pipeline of prospective customers.
• Conduct business in an ethical and professional manner, in congruence with our lender guidelines, finance laws, and internal compliance guidelines.
• Process finance deals accurately and fairly through financial sources to secure funding.
• Perform needs assessments, overcome objections, and manage the expectations of customers.
• Other duties may be assigned.

Start Date
Start date for this opportunity will be Monday, March 31, 2025.

Location

This role is based within the Greater Phoenix area. Our office is located in Chandler, AZ and will be hybrid/in-office 3-4 days per week during the initial training period of 16 weeks. Flexibility to shift to primarily remote work thereafter (estimate 90% of the time you will have the ability to work from home, with 10% occasional in-office work).

Hours

This role will primarily work within normal business hours which are currently 7AM - 7PM (MT), Monday through Friday (hours of operation subject to change in the future). In addition, you will be required to work at least one weekend shift (Saturday or Sunday) every four weeks, during the hours of 8AM to 5PM (MT). In exchange, you will receive a flexible day off to make up for working the weekend shift.

About You

• Demonstrated success in an inside sales role (or similar).
• Experience handling and maintaining a high volume pipeline.
• Excellent customer service skills and ability to quickly build rapport with customers.
• Clear communication and active listening skills.
• Ability to process information efficiently and incorporate it in real time with customers.
• Ability to learn new technology and use a variety of software platforms.
• Bilingual in Spanish/English is a plus.

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $50,000 base with monthly commission structure, average annual earnings for the first year are $75,000 with the ability to exceed the average due to uncapped commission potential.
• Paid training and onboarding period of 16 weeks to set you up for success. You will be eligible to participate in the sales commission plan during your first full month of employment.
• Equity options in the Company.
• 401k savings program.
• Generous paid time off including:
  Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid…