Sr. Strategic Relationship Manager II

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways.

BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Our Strategic Relationship Managers are responsible for partnering with our U.S. and Canada Video Game card partners, to help them successfully adopt our products and, in turn, ensure they meet their business goals. Strategic Relationship Managers partner with existing clients to develop and grow new business opportunities by introducing innovative and/or underutilized Blackhawk capabilities. They also ensure quality service to assigned clients by providing ongoing support, analyzing account and market trends, and identifying additional revenue opportunities.

Collaborating closely with our cross-functional shared services teams and most closely with our Operations team member, who handles many of the day-to-day operational client requests.

Blackhawk Network is seeking a Strategic Relationship Manager to support our existing and new Blackhawk platform customers in the video game category, as part of our larger global gaming team. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and service customization. You will work cross-functionally and directly to onboard new customers;

upsell and cross-sell to existing customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs; and keep up-to-date records of all contractual business terms. You will meet with your customers regularly and quarterly for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your video game customers’ long-term success, growth, and profitability through the sale of gift cards in third-party distributors.

• Manage the U.S. and Canada Video Game card partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
• Build and maintain deep and wide relationships, including executive level relationships, within your portfolio of Blackhawk clients, continually adding value and services to your existing accounts.
• Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
• Cross-sell and upsell value-added products and services to clients, including other products and promotional marketing events.
• Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services.
• Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations, beginning as early as June of each year.
• Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Coordinate across internal teams to support clients and their growth.
• Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
• Act as trusted…