Key Account Manager

At True Rx Health Strategists
, our Key Account Managers serve as trusted Health Strategists and relationship owners for our most important clients and partners. In this role, you will build long‑term, strategic relationships, ensure exceptional client experience, and drive growth by aligning client goals with thoughtful, customized solutions. If you are client‑focused, strategic, and thrive in a collaborative environment, this role offers the opportunity to make a meaningful impact.

This role owns the client experience throughout the full lifecycle, working cross‑functionally to understand client needs, propose solutions, and ensure delivery of agreed‑upon services. The Key Account Manager acts as a primary liaison between clients, partners, and internal teams while identifying opportunities to expand relationships and drive value.

Flexible:
Work in office (25%);
Work from home: (75%)

* If the employee is: 100 mi. from the office, fully remote

• Serve as a client‑facing owner of the client experience for assigned key accounts.
• Build and maintain trusted relationships with a portfolio of clients and partners to ensure delivery of the True Rx Experience.
• Lead and manage all client and partner interactions, including email, phone, video, and in‑person meetings as needed.
• Develop a deep understanding of client and partner needs, goals, and requirements.
• Proactively recommend strategies and solutions that align with client objectives and support long‑term success.
• Act as a communication liaison between clients, partners, and internal cross‑functional teams.
• Address and resolve client and partner issues, escalating when necessary.
• Mentor and provide direction to Account Strategists supporting shared clients and partners.
• Leverage client and partner relationships to identify new growth opportunities.
• Prepare and present standardized reporting to internal and external stakeholders using key account performance metrics.

• Prior experience managing business‑critical client relationships in an account management or similar client‑facing role.

• Excellent written, verbal, and presentation communication skills.
• Proven ability to collaborate with cross‑functional teams.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office products, including the Microsoft 365 suite; CRM experience preferred.
• Willingness to travel as needed to support client‑facing activities and outreach strategy.
• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well‑rounded lifestyle.

We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family‑owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients.

Learn more about us here.

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

As a pharmacist‑led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives .

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.

True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.