Marketing Services Representative

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

Represents Epsilon Auto in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.

• Consistently meet or exceed sales goals by selling
  
  Epsilon Products to Clients in assigned market area
• Provides proactive consultative services to assigned customer base to ensure loyalty and retention
• Review product results and recommend needed enhancements to maximize programs
• Identifies need for additional products and services and communicates as appropriate
• Recommends and develops direct mail promotions that address dealership concerns on a timely basis
• Manage territory activity to optimize support of assigned key customers
• Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
• Maintain and grows relationships with local OEM field representatives within the given territory
• Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
• Solve existing issues and determine solutions to prevent further concerns
• Maintain timely, detailed and accurate records in  of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Responds to regional and corporate requests for information and follow up to support communication.

• 1 – 2 Years of Customer Service experience

Knowledge and

Skills:

• Able to multi-task
• Applying understanding of the marketing landscape.
• Partners with all departments across the organization
• Able to work mostly independently
• Good knowledge of marketing technologies
• Begins to solve problems
• Able to adapt to rapidly changing expectations
• Good organizational skills and time management.
• Strong communication skills
• Able to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealers
• Must know how to use Microsoft products (Outlook, Word, Excel)
• Experience with Sales Force is a plus but not necessary

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical…