Residential Inside Sales

Job Highlights

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell and up sell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer's privacy.
• Maintain regular attendance as required by your position.

• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self‑motivated, and detail‑oriented approach towards work and all work projects.
• Possess strong problem‑solving, critical‑thinking and decision‑making skills while using good judgment.
• Multi‑task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customers and leadership.
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• All employees are required to actively follow Midco policies and procedures.
• Perform other duties as assigned.

• High school diploma or GED required.
• Bachelors in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience preferred.
• Ability to meet and exceed quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Hybrid work from home (in office 1 day a week, work from home 4 days a week) available after training. Free Internet and Video services starting day 1! Shift differentials available! Bonus of $1,000+ per month for top performers!

Opportunities for career progression!

The schedule for this position will start 11 am – 8 pm, Monday‑Friday. Earlier shift availability based on performance.