Key Account Manager; LCL-Walmart

Position Summary

Reporting to the Head of Sales, National/Chain Accounts, the Key Account Manager (KAM) will be primarily responsible for developing and maintaining strategic relationships and achieving account-specific revenue and profit targets.

The Key Account Manager (KAM) is also accountable for the development and implementation of the annual business plan, forecast accuracy, promotional execution, distribution targets, new item listings, SRP management, and retail execution. This position is responsible for customer headquarter calls and the ability to build relationships internally and externally.

We’re looking for someone who embodies our values of honesty, trust, drive, bravery, self‑motivation, willingness to speak up, adaptability, and teamwork. If you’re looking to be part of a collaborative, growth‑driven, entrepreneurial environment where results are valued over politics, this is the right place for you.

This partially remote position requires in‑office attendance 3 days per week and offers increased responsibility with business growth. The ideal candidate must be located in the GTA. This position requires limited travel.

• Conduct regular, customer head office meetings, building strong relationships with key decision‑makers to ensure sustained customer satisfaction, loyalty, and long‑term partnership growth.
• Provide weekly reporting on month to date sales results and creatively provide solutions to gaps to plan to deliver the annual budget
• Analyze customer sales data to identify risks and opportunities to help develop annual sales KPIs and targets
• Leverage insights to develop the annual ad grid (ability to build a promotional calendar) and implement trade promotion strategies to maximize growth and improve ROI
• Prepare and present quarterly business reviews highlighting opportunities and risks to the plan and solutions to deliver the annual targets
• Analyze market trends, competitor activities, and customer needs to inform and influence business decisions
• Support/lead all account negotiations under the direction of the Head of Sales
• Manage and track all rebates, allowances, deductions, and receivables with trading partners and negotiate payback when discrepancies occur
• Provide strategic direction and guidance to Sales Reps to produce the best‑in‑class sales visits, arming them with monthly targets to maximize Grace on shelf presence and communicating upcoming flyer support.
• Collaborate and build positive working relationships with Customer Service, CPFR, Finance, Procurement, Marketing and Grace internal teams to manage account profitability and supply chain efforts to deliver goods in timely and efficient manner.
• Proactively identify, create and contribute to new channel growth opportunities

• A proactive self‑starter with a positive, solution‑focused mindset
• Passionate, driven, and motivated to exceed targets and expectations
• Open to learning, receptive to constructive feedback, and quick to take meaningful action
• Creative and resilient; a problem solver who doesn’t give up or make excuses.
• Highly goal‑oriented with a strong sense of urgency and a commitment to results
• A brave negotiator who thrives on mutually beneficial outcomes
• A Bachelor's degree in a relevant field (e.g., business, marketing, psychology)
• 10+ years of relevant CPG industry experience managing Walmart or LCL (a must), with cross‑functional experience in Trade Marketing/Sales Strategy/Category Management
• Strong communication skills: verbally to build retailer relationships, and in writing to accomplish follow‑up.
• Proven track record of meeting or exceeding sales targets
• Ability to collaborate and build positive working relationships
• Fearless confidence with advanced experience negotiating at the head office level especially with price increases
• Ability to develop/contribute to the development of sales strategies
• Proficient with Microsoft Office suite (Excel, Word, Power Point, Outlook)
• Experience in CPG food industry (ethnic foods) preferred
• Financial acumen, understanding of P&Ls, ability to forecast accurately
• Ability to interpret financial data to make decisions and influence outcomes. This includes margins, retail math, forecast/projections, velocities, with an analytical mindset and drive to grow margins
• Must have a valid license as some local travel required across the GTA

• A competitive salary, car allowance, including a target bonus and benefits package
• Health, dental & vision insurance, with options to fit you & your family's needs
• Business casual office dress code - feel free to wear your Grace gear
• Flexible work from home/office
• Stock up on your favorite Grace products to share with your family & friends, through a cost program.

Interested candidates should email their resume to Racquel Raae  & Lino Convertini  by the Final date to receive applications.