Account Director Remote

The Account Director is responsible for maintaining, upselling and cross selling opportunities within an assigned account base of Client Accounts. The role includes an account management responsibility addressing and resolving specific client request and also being able to secure internal or external resources for assistance.
This specific Account Director position will cover Kentucky, Indiana and Michigan.

This role is a part of the Accela Account Management Team and will be responsible for developing and securing of net new business within a designated set of Accela clients for all product offerings in the Accela portfolio. These are significant accounts in the region and often include the most ARR (Annualized Recurring Revenue) within our account base.

• Achieves quarterly and annual revenue targets
• Owns business pipeline to ensure long term, consistent performance in quarterly/annual quota achievement
• Builds and maintains relationships with key decision makers in organizations
• Develops an understanding of business issues and opportunities in order to create high value solutions focused on maintaining and delivering desired outcomes.
• Follow new sales leads through networking and turns them into long term partnerships
• Leads and contributes to Request for proposal (RFP) responses
• Leads the development of opportunity strategy plans and periodic account reviews
• Ability to accurately forecast opportunities for a rolling 12-month cycle
• Builds a comprehensive territory plan that outlines strategy to secure new prospects
• Builds a detailed account plan for each of the top 10 accounts
• Facilitate discussions internally and externally relative to prospect/sales campaign coordination
• Navigates customer concerns with care and compassion and escalates issues when appropriate
• Manages and deescalates potential customer conflicts and resolves matters successfully
• Responsible for contract renewals to maintain and grow annual recurring revenue (ARR)
• Provides professional after-sales support to enhance the customers’ loyalty
• Ability to coordinate internal and external resources

• 5+ years of experience selling enterprise-wide solutions (both software and services) to State and Local government agencies
• Familiarity with government sales cycles and decision processes
• Industry domain knowledge
• Strong interpersonal communication skills and ability to achieve set goals and deadlines
• Understanding of project delivery and coordination with delivery teams
• Prior Request for proposal (RFP) response experience
• Advanced understanding of the sales process with a proven track record of success
• An understanding of the uniqueness selling into the government space
• Good understanding of SaaS/Cloud
• Experience selling to C‑Suite Level Executives
• Ability to successfully manage a book of business of assigned client accounts
• Ability to travel in excess of 50%
• Track record of consistently meeting or exceeding quota
• Demonstrated prospecting skills

• Sense of urgency
• Can build long‑term trusting relationships with clients
• Ability to identify gaps and growth potential

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical.

Accela provides a robust, cloud‑based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes.

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention toward evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.