Account Manager - Remote

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory.

You'll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principle Duties and Responsibilities

Active selling

* Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

* Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

* Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication

* Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

* Understands the market and keeps customers informed

* Owns the customer relationship

* Solicits sales opportunities with new and existing customers

* Introduces new programs to customers

* Closes on sale opportunities

* Manages leads and customers in the Company's CRM management system

* Manages aged inventory and accounts receivable

* Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

* Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic

* Develops programs based off customer needs

* Creates ongoing and growing business

* Develops a plan for the business

* Focuses on targets and updates through CRM management

* Focuses on meeting business plans

* Conducts Customer Business Reviews

* Introduces New product expansion/market

* Prepares various reports and correspondence as required

* Performs other duties as required

Training

We will provide the necessary training for you to:

* Generate sales based on company standards and expectations.

* Negotiate with customers to grow sales.

* Understand the importance of gross margin and the company's collection process.

Behavior

We expect you will be:

* Demonstrates a strong entrepreneurial spirit

* Responsible and trustworthy to work under little supervision

* Highly motivated and enthusiastic

* Good interpersonal skills and good communicator

* Team player and goal oriented

* Reliable and maintain good attendance

* Professional and respectful

* Able to pass a drug test

Qualifications

Work Experience, Certifications and Education

* Minimum 3 years of work experience in customer service.

* Working experience in sales, preferably with product, industry, and market knowledge.

* Ability to understand technical specifications of products and communicate their benefits effectively to customers.

* Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred

* Understanding of basic accounting and business concepts.

* Proficiency in the use of the English language in reading, writing and speaking.

Competencies

* Achievement, motivation and perseverance

* Composure and resiliency

* Influence and persuasion

* Initiating action

* Negotiating

* Relationship building

The Company is an Equal Opportunity Employer.