Global Workforce Engagement Management Specialist
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-02-21
-
Sales
Business Development, Sales Development Rep/SDR
What you can expect
Zoom is growing its global Contact Center Solution Engineering team and seeks a skilled Global Workforce Engagement Management Specialist. Expertise in Customer Experience, Workforce Management, and Quality Management is required. This pivotal global role focuses on enhancing employee engagement and transforming customer experiences through AI-driven innovations. The position involves showcasing Zoom’s native and integrated Workforce Engagement Management capabilities, emphasizing their ability to deliver measurable benefits to partners and customers worldwide.
About the Team Reporting to the Head of Contact Center Solution Engineering, this role sits at the intersection of technology, customer success, and product innovation. You will collaborate closely with Product, Sales, and Customer Success Engineering (CSE) teams to showcase how Zoom’s WEM solutions enhance workforce performance, quality, and engagement. This is a strategic opportunity to influence Zoom’s CX ecosystem and help customers achieve operational excellence through intelligent workforce engagement.
ResponsibilitiesSupporting Sales and CSE teams during the pre-sales cycle to demonstrate the value and differentiators of Zoom’s WEM solutions.
Partnering with customers and Contact Center Solutions Engineers to understand requirements and identify how Zoom Workforce Engagement Management can exceed expectations.
Collaborating with Product teams to share customer insights and drive innovation.
Presenting and demonstrating WFM and QM solutions to customers, prospects, and partners.
Leading technical talks and enablement sessions to highlight new innovations in the Workforce Engagement Management market.
Serving as a trusted advisor on Zoom’s Workforce Engagement Management solutions for customers, prospects, and partners.
Developing technical business plans to drive adoption and upsell opportunities for Zoom’s Workforce Engagement Management offerings.
5+ years of experience in Workforce Engagement Management (WEM) using platforms such as Genesys, NICE, Verint, or Calabrio.
Able to deliver engaging presentations and workshops to both technical and non-technical audiences.
Demonstrate success influencing cross-functional stakeholders and leading without direct authority.
Able business and technical acumen with expertise in Workforce Management, Quality Management, Reporting/Analytics, and AI.
Demonstrate understanding of Workforce Engagement Management solutions, customer use cases, and strategies to drive stronger employee engagement.
Minimum:
$
Maximum:
$
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note:
Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date03/01/26
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ((Use the "Apply for this Job" box below).) for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).