Sales Quality Assurance Coordinator - Digital Markets

About Gartner Digital Markets

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services. Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, Get App, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.

As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: the quality of our leads. You’ll review leads before they’re sent to vendors and a sampling of advisors’ calls to ensure they’re delivering high quality leads from step one to the finished product. This is a role supporting a US‑based team, so flexibility in working hours is required.

• Listen to and score recorded calls.
• Proofread and enhance the notes for all the leads we send to our partner software vendors.
• Coordinate with your QA teammates to ensure our quality standards are executed consistently and accurately.
• Learn the ins and outs of all the software markets we review.

• Preferred experience in call quality check, audio reviews, sales lead review, proofreading, editing or teaching.
• Experience working in Excel and CRM tools.
• Strong spoken and written English communication skills.
• A passion for efficiency.
• Accountability.
• Attention to details.
• A love of feedback.

Don’t meet every single requirement? We encourage you to apply anyway.

• Limitless growth and learning opportunities.
• A collaborative and positive culture.
• A chance to make an impact.
• Enjoy the flexibility of working from home and the energy of collaborating with peers.
• Fresh fruit, snacks, tea, and coffee.

• Competitive compensation.
• Limitless growth and learning opportunities.
• A collaborative and positive culture.
• A chance to make an impact.
• Enjoy the flexibility of working from home and the energy of collaborating with peers.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401(k) with corporate match, immediate vesting.
• Health‑and‑wellness–related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.

• Action Oriented - You have what it takes to deliver measurable results, fast.
• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role.
• Collaborative - You believe in the one team, shared mission philosophy.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at +1 (203) 964‑0096 or by sending an email to Applic

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