Educational Consultant

F.A. Davis (FAD) is one of the oldest independent, family-managed publishing houses in America. Since 1879, we have been meeting the needs of Nursing, Medical, and Health Science professionals seeking information of the highest quality. F.A. Davis carries on that tradition through its digital, print, and online products for students, educators, and clinicians in Nursing and the Health Sciences around the globe.

Providing the highest level of customer service is something we pride ourselves on. We acknowledge our success is determined by the satisfaction of our customers and we strive to deliver 100% of what we promise in a courteous and effective way.

FAD employees value active listening, the importance of feedback and understanding different ideas and perspectives. We ensure all communication is clear, effective, efficient, and respectful.

Teamwork, welcoming new employees and promoting a cooperative team atmosphere. Understanding that as an employee of FAD you are part of a larger whole.

In a world that is ever-changing, FAD embraces the challenges of change, new ideas and progress.

The Educational Consultant (EC) is self‑motivated, intelligent, and organized. This position focuses on driving sales for F.A. Davis content and solutions to nursing and health professional academic accounts. Assigned accounts include colleges, universities, as well as other higher educational accounts.

The EC’s primary objective is to grow sales in their territory and meet yearly sales goals. To meet this objective, the EC allocates their time between business development, closing opportunities, and customer service/customer relationship management.

• Ability to work independently and productively with a positive attitude and minimal day‑to‑day supervision
• Highly organized, detail‑oriented, persistent, and able to prioritize tasks
• Proven ability to develop rapport, understand customer needs/pain points, overcome objections, and persuade (in order to be able to successfully execute a consultative selling approach)
• Highly developed verbal, written, and phone‑based communication skills
• Proven ability to conduct effective webinars. Experience hosting webinars and new product demonstrations over the phone, using established conference call/webinar technologies such as Web Ex, Go To Meeting , Join.
  
  Me, etc.
• Experience selling digital, online products, and print products to higher education (health science) customers preferred

• Meet or exceed assigned yearly sales goal
• Use of consultative and negotiating selling skills to uncover and close opportunities to advance sales
• Maintain strong level of digital and print product knowledge
• Develop, maintain, and keep current all account records in CRM system, including documentation and maintenance of opportunities and documentation of communication with customers
• Deliver in‑person or Web Ex orientation sessions to EC’s key customers at the beginning of a semester
• Assist eLearning Specialist in the Digital Publishing department with customer/instructor training and stimulation of usage of digital products for EC’s customers
• Report on market conditions, trends, and opportunities in the competitive environment
• Monitor and manage territory expenses, including comp copy distribution to ensure compliance with forecasted budget
• Complete special projects as assigned by the Regional Sales Manager

• This position covers a condensed range of territory and accounts requiring the EC’s base location to be within driving range. Roughly 70% travel (mostly car) required.
• Consistently grows territory sales
• Ability to use consultative selling to uncover and close opportunities with limited assistance from the EC manager
• Solid understanding of the higher education nursing and health professions publishing business or at least 3–5 years’ consultative selling experience in other industry

• Work conducted in a home office and at assigned account location.
• High‑speed internet access (at least 25 mbps download and 5 mbps upload) that must be reliable, available, accessible, and secure to successfully work from home.
• Regular communication through verbal, written, visual, and auditory means
• Attendance of virtual meetings, including “camera on” meeting requirements
• Frequent sitting, computer work
• Repetitive movement of hands and fingers – typing and/or writing
• Frequent travel – driving and flying.
• Frequent handling inventory – carrying books from place to place

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.