Personal Lines Sr. Account Manager; hybrid Miramar, FL

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The Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to place new business and service some client accounts. The position requires supporting them in day‑to‑day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Senior Account Manager will have responsibility for placing new business and marketing process from start to finish for renewals.

In addition, you will prepare materials for presentations and communications and assists team members with day‑to‑day client servicing. At this level, you take an active speaking role in client meetings. While in this role, you will be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. Some Senior Account Managers may be responsible for managing their own block of business.

• Work proactively to place new business, maintain relationships with carrier and client contacts, and may lead client meetings for assigned accounts.
• Manage the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.
• Communicate directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive.
• Create and maintain client files in accordance with office procedures and keep client policy records in the agency management system.
• Have an assigned book of business.

• Florida market experience is highly preferred.
• Spanish bilingual preferred.
• Ability to work a weekly hybrid schedule from our Miramar, FL office.
• When working from home, maintain a private workspace, secure company equipment and correspondence, maintain high‑speed internet, be present and responsive online, and minimize personal interruptions.
• Knowledge of all areas of Personal Insurance/Personal Risk coverage is required.
• Demonstrated strong client‑servicing skills in the high‑net‑worth/private client group space.
• Experience with EPIC or similar client management system required.
• Technical expertise plus good analytical and problem‑solving skills.
• Handle situations in a calm, courteous and professional manner.
• Excellent written communication skills; writes clearly, edits for spelling and grammar, varies style, presents numeric data effectively, reads and interprets written information.
• Self‑confident to make sound independent decisions.
• Interact successfully with a variety of people and personalities.
• Highly organized with strong attention to detail, decision‑making skills, and problem resolution.
• Able to work overtime as necessary.
• Flexibility and adaptability to changing priorities, deadlines and technology.

• P&C License upon hire; additional P&C designations preferred.
• Required 3 years of Personal Lines service and sales experience; must have some experience at a retail brokerage or independent agency.
• Experience working with personal lines insurance carriers required.
• BA/BS preferred; HS Diploma or equivalent required.

• P&C Insurance License (2‑20 or 20‑44) required upon hire.

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $57,000 – $65,000 plus annual bonus.

The base salary offered can be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP is an inclusive Equal Employment Opportunity employer.