Customer Engagement Specialist

The Customer Engagement Specialist (CES) is a front-line outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities.

This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.

Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.

It is a Remote position, but candidate must be in Seatlle.

• Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
• Re-engage existing system owners to identify expansion, upgrade, or replacement opportunities through open house staffing
• Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing
• Navigate gatekeepers and engage decision-makers professionally and confidently

• Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
  
  Ensure timely and clean handoff to maximize conversion rates and rep productivity

• Maintain consistent outbound activity levels aligned with performance expectations
• Track follow-up cadence and engagement history to ensure no opportunity is missed
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards

• Bachelor’s degree (recommended but not required), or equivalent professional experience in sales, marketing, or customer engagement
• 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport
• Self-motivated, goal-oriented, and resilient under pressure
• Excellent organization and time-management skills
• Experience with Salesforce CRM or similar platforms preferred
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods