Customer Success Manager - Elite; College

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NAIA and Junior College level. In this role you’ll work with schools and conferences across the United States and Canada working directly with coaches, athletic directors, and commissioners within your territory, while collaborating with two Account Executives. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.

The number one priority? Renewals for next season.

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, we’re currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha. With our flexible work policy, we expect in-office presence in Lincoln, (3) days a week.

• Experienced. You’ve previously spent time in a client-facing role (preferably in a technology company). You have experience working with coaches and buyers in the high school, collegiate and/or professional sports industry, as well as experience with Hudl products.
• Technology savvy. You can easily understand our products and their market fit, and be able to effectively communicate their value to clients. We use Salesforce and Salesloft to track customer touchpoints, run reports and identify usage trends, experience with it is helpful.
• Communication skills. You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations.
• Time management skills. Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you.
• Growth mindset. You’re not willing to settle for where you’re at.

• Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.

• Champion work‑life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company‑wide holidays and timeout (meeting‑free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own…