Account Manager

Remote Work:
Yes

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Takes ownership of assigned end‑user account(s) or territory; develops and executes sales strategy for assigned account(s) or territory with manager’s input; develops strong relationships with key customer contacts and leverages to Zebra’s advantage; creates and delivers high‑impact sales presentations and capable of product training; often used for those with strong technical background but limited sales experience or strong sales with limited product/market understanding.

Develops and executes sales strategies with minimal input from manager for a higher level of financial responsibility; proactively sells solutions encompassing a wide range of products or services; as required leverages relationships with other business units and/or external partners to deliver solution; develops strong relationships with key decision makers and influencers; initiates and leads customer presentations and value proposition creation.

• Knowledge/Expertise
  • Technical Skills – Uses advanced domain/solutions knowledge to competitive advantage
  • Knowledge of Zebra – Provides input into development of business products/services; understands and follows multi‑business protocols
  • Sales Skills – Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships
  • Managerial Skills – Often leads others in their development; provides input to policies and practices
  • Business Acumen – Develops business solutions and directly addresses financial issues resulting in profitable revenue growth for Zebra; able to coordinate and present complete, complex solutions that meet customer needs and beat competition
  • Market/customer Knowledge – Acts as a resource to customers based on intimate knowledge of relevant industries and needs
• Solution Complexity/Strategic Thinking
  • Nature of Problems Solved – Solves complex problems which may require unique solutions (e.g., unique applications of existing technologies) that are used across the business in similar situations
  • Role in Addressing Problems – Leads problem resolution, identifies appropriate resources, develops contingency plans
  • Complexity of Solutions – Typically medium to high complexity; has several complex projects, all which require unique coordination of technical resources; multi‑country issues may be involved
• Freedom to Act
  • Level of Guidance – Demonstrates wide latitude for decisive action which could impact business initiatives/programs; exercises independent judgment within broadly defined practices/policies in selecting approach and technique
  • Takes Direction From – Manager and Business Unit Directors
• Customer Interface
  • Role – Often leads semi‑formal teams or significant portions of a large permanent team
  • Level of Customer Contact – Multiple decision makers and influencers for large deals with complexity
  • Main Level of Interaction – Leads negotiations on complex deals which may be primarily technical, financial or both
  • Required Knowledge of Customer – Industry strategies and customer positioning; customer financials and business drivers
• Accountability
  • Business and Financial Impact – Responsible for revenue attainment, margins where appropriate, and personal expenses
  • Relative Size and Scope – Average to high individual quota for business in like roles or strategic growth potential to be there within a year or two
  • Types of Projects – Moderately complex…