Closing Shifts Prospective Patient Advocate-Remote

Clear Choice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, Clear Choice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.

Clear Choice Management Services, LLC (CCMS) provides administrative practice management services to the Clear Choice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join Clear Choice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.

Come help us write the next chapter of our story!

Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step.

The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.

• Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services
• Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives
• Listen empathetically and think critically to determine if our services are the right fit given each prospective patient’s unique situation
• Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation
• Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling)
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better
• Show confidence and expertise overcoming objections
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement
• Act as an ambassador to the Clear Choice Core Values at all times showing:
  Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning

• Strongly in need of bilingual Spanish-English candidates
• A strong desire to help those in need and work for a mission driven organization
• 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value)
• 1+ years experience in field requiring a high level of empathy
• 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies
• 1 + years call center experience or related experience with high volume inbound and outbound calls
• Experience in a role that utilizes scripts or call flows
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
• A confident approach and ability to quickly build rapport while maintaining control of the conversation
• Goal Oriented individual with a drive for performance
• Comfortable seeking and receiving coaching and guidance
• Excellent verbal and written communication skills
• Self-motivation, drive, and initiative
• Excellent attention to detail and multitasking skills
• Experience with Salesforce and G-suites a plus
• We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday…