Account Director
New York, New York County, New York, 10261, USA
Listed on 2026-03-01
-
Sales
Account Manager, Client Relationship Manager, SaaS Sales
Our client is a rapidly growing Fin Tech SaaS provider delivering innovative accounting application software solutions that help enterprise businesses optimize financial operations, compliance, and decision-making. With a strong presence across North America and Europe, they’re known for their high-performing technology, customer-first culture, and impressive client retention rates.
- $125,000 base salary + $50,000 variable (OTE $175,000)
- Remote working (Boston HQ)
- Health, dental, and vision insurance
- 401(k) match
- Generous PTO and career development opportunities
We’re seeking an accomplished strategic Key Account Manager to oversee a portfolio of 10 enterprise customers with a combined book of business worth $6–9 million USD ARR
.
This is a strategic, relationship-led role focused on driving customer growth and satisfaction through upselling, cross-selling, and proactive account management
. You’ll work closely with senior stakeholders (CFOs, CIOs, Finance and Operations leaders) to identify new opportunities, ensure solution adoption, and deliver measurable business value.
- Manage and grow a portfolio of 10 high-value enterprise clients
, including major banks, ensuring long‑term success and revenue retention. - Develop and execute tailored account growth plans to expand solution adoption and identify upsell / cross‑sell opportunities.
- Maintain strong, trusted relationships with C‑level and senior business leaders within client organizations.
- Act as the primary point of contact, coordinating cross‑functional teams (Customer Success, Product, and Solutions Consulting) to deliver seamless client experiences.
- Monitor account health, renewal cycles, and satisfaction metrics to ensure high retention and continuous engagement.
- Negotiate renewals and expansions, achieving and exceeding individual and team revenue targets.
- Stay current on Fin Tech trends, compliance requirements, and SaaS best practices to position the company as a strategic partner.
- 5+ years of experience in Key Account Management or Customer Success within Fin Tech, SaaS, or enterprise software
. - Proven record of managing and expanding enterprise accounts worth $8M+ ARR.
- Strong commercial acumen and experience with renewals, upsells, and cross‑sells in complex B2B environments.
- Confident in engaging and influencing C‑suite executives and senior decision‑makers.
- Exceptional relationship‑building, negotiation, and communication skills.
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