Account Manager

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Account Manager to join our Business Development team. The Account Manager is responsible for developing and maintaining strong relationships with key stakeholders at enterprise-level clients, ensuring high levels of customer satisfaction and retention. They act as the primary point of contact for existing accounts to provide exceptional service, proactively addresses client needs, and works to identify opportunities for account growth through upselling and cross-selling.

They also lead quarterly business reviews (QBRs) to demonstrate value, discuss key metrics, and drive contract renewals. In collaboration with the Implementation and Customer Success teams, the Account Manager ensures seamless onboarding and monitors client engagement, offering recommendations for increasing adoption. They collaborate with Sales, Marketing, and Product teams to ensure alignment and share valuable client feedback. The role involves maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success.

To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

• Client Relationship Management
  • Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention.
  • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs.
  • Regularly engage with clients to understand their evolving business needs and mental health goals.
• Account Growth & Retention
  • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
  • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion.
  • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services.
• Client Onboarding & Implementation
  • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace's services successfully.
  • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.
• Internal Collaboration
  • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.
  • Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.
• Reporting & Analytics
  • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.
  • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.
  • Report on account performance and provide actionable insights to senior leadership.
• Performs other related duties as assigned.

• 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
• Experience in SaaS, B2B, or mental health-related industries is highly preferred.
• Experience working with Payers or EAPs.
• Proven track record of managing and growing enterprise-level client relationships.
• Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
• Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
• Strategic thinking with the ability to identify opportunities for growth within existing accounts.
• Proficiency with CRM software…