Credentialing Specialist

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
** Position:
Credentialing Specialist
***
* Location:

Remote (Grand Rapids, MI)
** At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.
* ** You’ll Own It
** With
** 6,000 employee shareholders owning 34% of the company**, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
* ** You’ll Be Empowered
** We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
* ** You’ll Be Part of Something Bigger
** Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The
** Credentialing Specialist
** manages the administrative and relationship-building aspects of an insurance agency's relationship with its insurance carriers. Key responsibilities include setting up new agent appointments, managing carrier-related inquiries, assisting with carrier rollouts, managing carrier portal access, and ensuring agents have the necessary training and access to carrier systems. The ideal candidate will be detail-oriented, collaborative, and experienced in insurance operations
* ** Agent appointment and onboarding**:
Process the applications and paperwork to get insurance agents appointed with specific carriers, ensuring they are authorized to sell the carrier's products.
* ** Relationship management**:
Act as a primary point of contact for carrier representatives and internal agents regarding carrier access, systems, and policies.
* ** System and product support**:
Help agents with system logins, explain product features, and manage the transfer of policies between carriers.
* ** Process and project management**:
Coordinate with other departments, such as the product team, on carrier rollouts and help determine appointment structures and project plans.
* ** Compliance and administration**:
Ensure all carrier appointments comply with state regulations and assist with tasks like background checks and licensing support.### Key Skills & Competencies
* ** Administrative skills:
** Strong organizational skills are essential for managing a large volume of appointments, paperwork, and follow-ups.
* ** Communication skills:
** Excellent verbal and written communication is necessary to interact with carrier representatives and agents.
* ** Technical proficiency:
** Must be comfortable with using scheduling software, CRM programs, and the online platforms provided by carriers for managing policies.
* ** Problem-solving:
**…