Care Delivery Tele Sales Agent

Become a part of our caring community and help us put health first

The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

• Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls.

• Responsible for converting Medicare eligible callers to become patients during telephonic conversations
• Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana
• Proactively anticipate member needs and questions in order to provide guidance and stellar customer service
• Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales
• Convey value-added information in a conversational format to allow prospects to make informed decisions
• Foster a competitive, sales mindset, enabling the business to grow
• Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients
• Maintain and update knowledge repository and FAQs for designated market
• Achieve and maintain performance levels to established standards
• Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience
• Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently
• Retain confidential information and protect both member and company assets
• Perform general customer service tasks for callers as needed

• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Proficient in Microsoft Outlook, Word, and Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Bachelor’s degree
• Telephonic sales experience
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications,…