Account Manager - Commercial Media Arts & Entertainment

Account Manager – OA09HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role has a hybrid arrangement. Expect to work in an office 3 days a week (Tuesday through Thursday) in Chicago, IL;
New York, NY; and Los Angeles, CA.

• Support Commercial Underwriting in the sales acquisition process, including account coordination, new business and renewal policy essential services, reporting, preliminary classification, and data collection.
• Prepare work orders for rating and issue policies, applying screening criteria according to guidelines.
• Serve as the primary contact for agents, handling inquiries and requests and communicating with customers to obtain necessary underwriting information.
• Resolve problems and support sales efforts and strategies.
• Manage high volumes of transactions, balancing quality and timeliness while maintaining an effective pending/diary/follow‑up system.

• Understand and support organizational vision and strategy, embracing change; stay current on industry and marketplace trends.
• Align own work plans with commitment timelines and manage time effectively, balancing multiple priorities.
• Identify benefits and opportunities of change and implement support for change initiatives.
• Modify work activities to eliminate waste and inefficiency; attend regional office meetings to understand priorities.
• Pursue continuous self‑development and learn new skills; understand territory dynamics and book of business knowledge.
• Build effective relationships and partnerships, demonstrating core values, fairness, and respect.
• Respond to customer inquiries with urgency, set high standards, and provide professionalism and credibility.
• Communicate clearly: listen, ask probing questions, speak concisely, and document information effectively.

• Prior experience as an Account Manager in the commercial insurance market.
• Knowledge of Workers’ Compensation, Auto, General Liability, and Property coverages.
• Functional knowledge of Commercial Lines rating.
• Strong customer‑service and relationship‑building skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Good automation skills and strong technical ability.
• Professional demeanor and ability to work autonomously.
• Capacity to shift work efforts quickly in a fast‑paced environment.

High‑speed broadband internet service is required (75 MB download / 10 MB upload), with an internet‑provided modem/router hardwired to the Hartford‑issued computer via ethernet cable.

The annualized base pay range for this role is $59,200 – $88,800. Additional rewards may include bonuses, long‑term incentives, and on‑the‑spot recognition.

Equal Opportunity Employer. Sex, Race, Color, Veterans, Disability, Sexual Orientation, Gender Identity or Expression, Religion, Age.