Onboarding Specialist

Teammates

• Genevieve Liston – GTM Lead
• Kate Adamson – Co-founder & CEO
• Isabelle Rojas – Product Operations
• Greg Manly – Product Operations
• Lori Zhang – Chief of Staff
• Omar Guerrero – Operations & GTM

• Working in a fast‑paced, high‑accountability environment where your work directly impacts customers and the business.
• Building processes from scratch and proposing innovative solutions to customer problems and internal operations.
• Building strong relationships with customers, becoming their trusted partner and an advocate for their needs. Your feedback will drive tangible product improvements.
• Traveling and meeting customers and users face‑to‑face. You appreciate that nothing beats an on‑site visit to build trust and understand their world up close.
• Leading implementation; coordinating kickoff calls, configuring accounts, and making sure each customer has a smooth, confident go‑live.
• Working cross‑functionally with a supportive team that values your input, and where you can expand your knowledge.
• Joining a growing company early — with real opportunity to grow as we scale.
• Having ownership and autonomy over how you manage your work.
• Working with Folio’s leadership team to build a scalable post‑sales team structure and associated processes to enable the company to rapidly expand.

• 3–5 years of experience in consulting, business operations, finance, or a high‑growth startup environment.
• You’re a people person, and get energy from being in client‑facing environments.
• You get energy from the thought of leading projects, running trainings, and being the go‑to point person for your customers.
• You communicate clearly, build trust easily, and know how to navigate different stakeholders with confidence.
• You’re organized, detail‑oriented, and thrive when you’re juggling multiple priorities across a portfolio of accounts.
• You love fast‑paced environments; you’re resourceful, proactive, and don’t wait around for someone else to fix things.
• Bonus points for:
  • Experience in customer‑facing roles like BD/Sales, customer success, partnerships, or being a founder.
  • Experience in or passion for hotels, hospitality, or travel.

• We’re a remote‑first company. Quarterly, we travel to work together in‑person and stay with one of our hotel partners.
• For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day‑to‑day.
• You will have the opportunity to travel frequently and meet our customers in person.
• We’re a small team who work collaboratively and meet daily for stand‑up.

• Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
• Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
• Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
• Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.