Sales Operations Job Eindhoven North Brabant Netherlands,Sales

The Job

Onera Health is seeking an experienced, highly motivated and detail-oriented Sales Operations Manager to join our team. The ideal candidate will be responsible for supporting our users of (SFDC); more specifically our sales team, marketing, finance and other departments to optimize our sales processes, and ensure the efficient and effective use of SFDC. This role requires a strategic thinker with strong analytical skills and a passion for enhancing sales performance.

To this end the role will collaborate closely with senior leadership, Commercial, Service & Delivery, Marketing, Finance, and Operations departments, to develop and execute sales strategies that drive revenue growth and market expansion. You will be reporting directly to the Chief Commercial Officer with a dotted reporting line to the Chief Financial Officer.

Responsibilities

SFDC Administration:

Manage and optimize Salesforce platform, overseeing system administration, customization, and integration with other business applications to maximize efficiency and effectiveness.
Execute and support sales processes, workflows, and best practices to streamline operations and workflows, reports, dashboards and automation to improve sales productivity.
Support lead management and tracking processes, partner with marketing to optimize lead generation efforts and ensure seamless integration with sales initiatives.
Take ownership of data cleansing and maintenance, including data de-duping and account (Company) hierarchy buildouts, within the SFDC database.

Sales Process Optimization:

Analyze current sales processes and identify areas for improvement, both within as well as across departments.
Develop and implement strategies to streamline sales operations, improve efficiency, and drive sales performance.
Collaborate with sales leadership to define and document sales processes and procedures.

Data Analysis and Reporting & commercial forecasting:

Generate, validate, and analyze sales reports and metrics to provide insights into sales performance.
Monitor key performance indicators (KPIs) and provide recommendations for improvement.
Prepare regular reports for sales and Onera leadership and other stakeholders.
Support Finance reporting through data pull through from SFDC into Financial reporting.

User Support:

Coordinate onboarding for new sales hires and other Onerans using SFDC.
Drive end-user adoption of Salesforce through comprehensive documentation, training, and support for new and current employees.
Create and maintain documentation on processes, policies, application configuration, and support materials.
Provide support to the sales team, including troubleshooting SFDC issues and assisting with sales inquiries.
Ensure sales team adherence to established processes and procedures.
Ad hoc report generation and dashboard creation; management of report and dashboards and accessibility by various users of SFDC.

Collaboration and Communication:

Work closely with cross-functional teams, including marketing, finance, and customer support, to ensure alignment and support for sales initiatives.
Communicate effectively with stakeholders at all levels of the organization.

Minimum Qualifications

Bachelor's degree in business, marketing, or a related field.
Proficiency in SFDC administration and customization.
5+ years of experience in sales operations, preferably in the medical device industry.
Experience with data analysis and reporting tools.
Strong analytical, critical thinking and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Professional proficiency in English.

Preferred Qualifications:

SFDC Administrator certification.
Experience with other CRM tools and sales enablement software.
Knowledge of the medical device industry and healthcare regulations.

What We Offer:

Opportunity to work on cutting-edge medical device technology.
Collaborative and innovative work environment.
Competitive salary and benefits package.
Professional growth and development opportunities.
Technical equipment to set up a home office.
An open and positive company culture.

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