Associate Specialist - EST​/CST​/MST​/PST

Associate Specialist

Associate Inside Sales Representative (ASR) engages healthcare professionals via telephone conversations to promote assigned client products, maximize sales, and meet program and client objectives. The ASR develops and maintains relationships with HCPs, educates them about product features, benefits, safety profile and approved indications, and utilizes approved tools for product promotion while maintaining a competent level of product, program, and customer activity knowledge.

The ASR collaborates with client field-based teams and management.

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
• Promote client product(s) via telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc.
• Profile and manage a targeted list of HCPs and provide value‑added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics required by the program.
• Achieve quarterly client sales quotas.
• Effectively and persuasively communicate with customers using selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids.
• Maintain thorough knowledge of client product(s) and program.
• Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow‑through actions.
• Listen and respond appropriately to customer needs and questions within program timelines.
• Partner and collaborate with client field sales account managers and client sales managers to plan territory coverage when required.
• Create and maintain a positive impression with client and client’s customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations and Amplity policies, code of conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) national, regional and district meetings and training sessions and represent client at national and/or local conventions when applicable.
• Other projects as assigned.

• Report to Amplity Sales Manager or Program Director.
• Work closely with other team members assigned to the program and members of Amplity home office support.
• Maintain a positive working relationship with customers and client contacts.

• Bachelor’s degree
• 1+ years of previous sales and/or customer engagement experience with a proven record of success
• Flexibility to cover multiple time zones as needed

• Account and territory management experience
• Inside sales or contact center experience
• Aesthetics experience

• Excellent verbal, written and interpersonal communication skills.
• Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand and communicate complex information over the telephone.
• Strong rapport building skills and active listening skills.
• Excellent selling, closing, persuasion and presentation skills.
• Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise, including competitive product knowledge.
• Must be self‑motivated and disciplined.
• Good organizational and planning skills, strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Must be able to deal with people at all levels inside and outside the company.
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
• Must be able to successfully complete…