Mass Market Solutions Engineer

What you can expect

Join a dynamic team where your growth is accelerated through strategic mentorship and hands‑on experience! As a Mass Market Solutions Engineer, you’ll master the entire Zoom Platform one focus area at a time. Enable tailored technical solutions by bridging client requirements with innovative technologies, ensuring seamless integration, efficiency, and operational success across diverse business environments.

What makes this opportunity exceptional is our collaborative culture—you’ll build deep technical expertise while developing cross‑functional relationships that span the organization.

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over offers
• Preparing responses to RFQ/RFPs
• Working cross‑functionally within Zoom to deliver customer happiness
• Learning and growing with Zoom’s platform as it constantly and rapidly evolves

• Bring 1-2 years of technical experience in SaaS technologies
• Demonstrate business acumen and excellent communication skills
• Have SaaS Sales, Customer Success, or Tech Support experience
• Communicate complex technical concepts clearly and effectively across diverse audiences
• Understand solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of an AI powered UCaaS solution across all product lines
• Have knowledge in UCaaS and ISV market. Understand Zoom partner and ecosystem partners, products and applications

Minimum: $95,400.00
Maximum: $

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Learn more for more information.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and an affirmative action employer.

All your information will be kept confidential according to EEO guidelines.