Online Sales Specialist

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's home buyers.

Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

• Collaborative Team Culture Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This position serves as the first point of contact for prospective home buyers, managing online, phone, and digital inquiries while

supporting lead generation and sales conversion efforts. The role focuses on qualifying leads, scheduling appointments, and p roviding

accurate, timely information to ensure a smooth handoff to on-site sales teams. The position collaborates closely with marketing, sales,

and operations teams to maintain consistent communication and enhance the overall customer experience. This role plays a key part in

driving qualified traffic to communities, supporting the sales pipeline, and representing the company as a knowledgeable professional.

Primary Responsibilities

• Respond promptly and professionally to inbound leads from phone calls, emails, chat, and website forms, providing

exceptional first impressions.

• Qualify leads based on buyer needs, lifestyle, and readiness, and schedule appointments with the appropriate on-site sales

associate.

• Maintain accurate lead and prospect records in CRM or lead management systems, tracking activity, follow-ups, and

conversion metrics.

• Provide clear, consistent information to prospective buyers regarding communities, homes, pricing, availability, timelines, and

next steps.

• Build and maintain rapport with prospective buyers, nurturing relationships until they are ready to move to the next stage of

the sales process.

• Collaborate with marketing, on-site sales teams, and other internal partners to ensure seamless communication, accurate

information, and a consistent customer experience.

• Support digital marketing and prospecting initiatives, including tracking lead trends, monitoring website and listing platforms,

and assisting with campaigns.

• Participate in ongoing training, team meetings, and professional development; provide guidance to junior team members as

needed.

• Assist in ad-hoc sales support tasks such as preparing marketing materials, supporting community events, and coordinating with

on-site teams for promotions or open houses.

• Perform periodic audit on information provided on website, MLS, and developer website to ensure accuracy.
• Perform additional duties as assigned.

Education & Experience

Required

• High school diploma or equivalent
• Minimum 2 years of professional experience in sales, customer service, marketing, or a similar field.

Experience working directly with customers in a fast-paced, communication-driven role.

Preferred

• Bachelor’s degree OR equivalent combination of education and experience.
• Experience in online sales, digital lead management, or homebuilding-related customer engagement.
• Familiarity with CRM platforms, lead management systems, and digital communication tools.
• Understanding of new home sales processes, construction timelines, and basic financing concepts.

Skills & Competencies

• Strong verbal and written communication skills across phone, email, and…