Commercial Sales Support Specialist

Commercial Sales Support Specialist

Location: Remote

We are seeking an organized, enthusiastic customer-facing professional to serve as a sales support specialist, coordinating internal resources to ensure timely responses to customer inquiries. This role provides operational, analytical, and administrative support to the commercial sales team, driving revenue growth by ensuring sales processes run efficiently, supporting customer communications, preparing proposals and reports, and coordinating internally to deliver an excellent customer experience.

• Analyze customer construction schedules and align all product shipments.
• Set up meetings to coordinate with refrigeration contractors, general contractors, and engineers of record to drive maximum efficiency of product deployment plans.
• Support commercial sales representatives and account managers in managing customer accounts.
• Assist with preparation of quotes, proposals, contracts, and presentations.
• Track sales opportunities and maintain accurate records in the CRM system.
• Coordinate internal resources to ensure timely responses to customer inquiries.

• Process customer orders and ensure accurate entry into internal systems.
• Work with operations, finance, and planning teams to ensure smooth order fulfillment.
• Track order quote volume related to pipeline development and enable leaders to inform long‑term strategic planning for capital equipment.
• Monitor deal status and assist in resolving issues that may impact delivery or customer satisfaction.

• Serve as a point of contact for customers regarding order status, documentation, and product information.
• Act as key contact for the curriculum development process in customer training, including hands‑on learning activities and curriculum review.
• Assist sales representatives with scheduling meetings and managing follow‑up communication.
• Support the onboarding of new customers and accounts.
• Support pipeline management and sales planning activities.

• Bachelor’s degree in business, marketing, communications, or related field and 2 years of experience in sales support, sales operations, or commercial operations OR 5 years of experience in the same area.
• 2 years of experience working with CRM platforms (e.g., Salesforce, Hub Spot, Microsoft Dynamics).

• Self‑motivated, proactive, and able to thrive with high autonomy in customer environments.
• Experience contributing to strategic customer planning sessions, construction scheduling, and engineering reviews.
• Ideally have experience in manufacturing, industrial systems, high‑tech equipment, automation, or complex capital equipment environments.
• Strong problem‑solving skills with the ability to diagnose complex issues under pressure and in real‑time.
• Strong organizational and project management skills.
• Proficiency in Excel, PowerPoint, and CRM tools.

• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

• Medical, Dental, and Vision
• 401(k) Retirement Plan
• Flexible Spending
• Paid Holidays

Pay Range: $69,000.00 - $

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation.

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