B2B Sales Development Representative

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Mpathic is a consultative Contact Center and Sales Enablement partner that helps mission-driven organizations grow through meaningful, human-first conversations. We specialize in building, training, and deploying high-performing outbound and inbound sales teams on behalf of our clients, acting as a seamless extension of their go‑to‑market organizations.

Our mission is simple but ambitious: to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

We are seeking a Sales Development Representative (SDR) to support a market‑leading international technology company offering cloud-based fax solutions.

As an SDR, you will act as an embedded member of our client’s sales organization, responsible for creating high-quality sales opportunities through thoughtful, persistent outreach. If you’re competitive, coachable, resilient, and curious, this role offers a real path into sales, SaaS, or healthcare technology.

This role is ideal for someone early in their sales career or transitioning into sales, who is hungry to learn, comfortable being uncomfortable, and motivated by growth. You’ll be the first point of contact for healthcare organizations exploring better ways to operate – introducing modern, secure solutions into environments that often rely on outdated, manual workflows.

Your work directly fuels pipeline, revenue, and long‑term customer relationships.

This role focuses on proactive outreach, lead qualification, and close client collaboration to ensure seamless handoff of opportunities. The SDR will leverage strong communication skills, CRM tools, and a secure VPN environment to engage prospects and drive revenue growth in a team‑oriented, fast‑paced environment.

This is a fully remote position; candidates must reside and work within the continental United States.

• Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
• Excellent verbal and written communication and customer service skills.
• College degree preferred, high school diploma or equivalent required.
• Outstanding interpersonal, time-management, and documentation skills.
• Professional work attitude and willingness to learn and continuously improve.
• Dedicated workspace with minimal background noise during calls and online meetings.
• Successful completion of all necessary background checks.
• Aptitude for problem‑solving based on established processes and procedures.
• Meticulous habits in logging interactions via established business processes and tools.
• Ability to learn and become facile with program guidelines and software tools.
• Experience working with Office
  365 applications.
• Experience working with CRMs and Contact Center platforms preferred.
• High speed Internet connection and a late model computer with a webcam enabled. Preferably, a second computer monitor as well.
• Must provide proof of eligibility to legally work in the United States.

• Initiate outbound engagement through phone, email, and digital channels.
• Research target accounts to identify relevant stakeholders and business context.
• Approach cold outreach with confidence, professionalism, and persistence.

• Lead early‑stage conversations to understand workflows, challenges, and priorities.
• Ask smart, open‑ended questions to uncover pain points tied to manual processes, inefficiencies, and risk.
• Qualify opportunities using defined criteria before passing to the sales team.
• Consistently set qualified meetings for Account Executives.
• Meet or exceed weekly and monthly activity and appointment targets.
• Treat every conversation as a chance to learn and improve.
• Learn and apply client‑specific value propositions and talk tracks.
• Tailor messaging to different roles within healthcare organizations.
• Translate complex concepts into clear, relatable language.

• Accurately document all activity in the…