Partner Success Manager; Digital Marketing

Partner Success Manager (Digital Marketing)

AdCellerant is an award‑winning tech‑enabled services company that has brought Madison Avenue‑level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

The Partner Success Manager acts as the quarterback for AdCellerant’s strategic campaigns, ensuring partners experience best‑in‑class service, campaign success, and revenue growth. This role is responsible for leading upsell, renewal, and retention strategies while serving as the primary point of contact for any campaign escalations. Working cross‑functionally with sales, operations, and product teams, the Partner Success Manager drives operational excellence, strategic forecasting, and partner satisfaction at every stage of the relationship.

• Serve as the primary lead for assigned partners, owning strategic campaign success and account growth.
• Proactively drive upsells, renewals, and retention initiatives to maximize revenue and partner value.
• Lead regular strategic check‑ins with partners, delivering insights on campaign health, optimization strategies, and industry trends; identify and capitalize on opportunities to win incremental business and displace competitors.
• Act as the main point of contact for high‑priority campaign escalations. Oversee root cause analysis and lead cross‑functional teams to resolution.
• Ensure timely, transparent, and solution‑focused communication with internal teams and partners during escalations.
• Implement proactive strategies to minimize future escalations and risks.

• Collaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data‑driven decision‑making.
• Conduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROI.

• Partner closely with Sales and Operations leadership to streamline communication and improve workflow efficiencies.
• Identify process gaps or inefficiencies and propose scalable solutions to enhance the client success model.
• Own key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolution.

• Work cross‑functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomes.
• Provide feedback to internal teams on partner needs, industry trends, and opportunities for innovation.

• Campaign Health – Maintain and grow strong campaign performance across all digital channels.
• Retention and Renewal Rates – Maximize partner retention and contract renewals.
• Upsell and Cross‑Sell Revenue – Drive incremental partner revenue.
• Escalation Response and Resolution Time – Ensure swift, effective responses to critical issues.
• Client Satisfaction Scores – Contribute to consistently high client satisfaction and loyalty.

• 5+ years of experience in partner success, account management, client success, or digital advertising.
• Proven track record of improving client satisfaction, driving campaign success, and growing revenue.
• Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email). Skilled in strategic problem solving, conflict resolution, and proactive communication. Ability to build strong relationships and collaborate across multiple teams.
• Proficient in CRM systems, reporting platforms, and sales analytics tools.
• Willingness to travel up to 25% as needed.
• BA/BS degree or equivalent experience preferred.

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility. Remote applicants are welcome for consideration.

Team members must live and work in the United States* (territories excluded), and have access to reliable, high‑speed internet.

Compensation…