Customer Relationship Center Agent - Flow Automotive Companies

Automotive Customer Service & Sales Agent (BDC / Call Center) – Flow Automotive Companies

Location:

Winston-Salem, NCJob Type: Full-Time | Entry-Level | On-site

Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.

We’re hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.

What You'll DoProvide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
Engage with customers to understand their needs and provide customized vehicle sales or service solutions

Set high-quality appointments for vehicle purchases or service visits

Use CRM tools to build customer profiles, provide price quotes, and document interactions

Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion

Meet daily/weekly/monthly performance targets

Work on-site in our office (not a hybrid or remote position)
Who We're Looking For Strong verbal and written communication skills

A positive, goal-oriented work ethic with a desire to grow earnings through performance

Comfort navigating CRM systems and digital communication tools

Ability to think critically and match products or services to customer needs

Team player with a professional presence and proactive attitude

High school diploma required;
Associate’s or Bachelor’s degree preferred

No automotive experience required – we train for success!

Why Join Flow Automotive?

Be part of a company that values innovation, community, and growth

Join a high-performance team in an industry-leading Business Development Center Opportunity for career growth, leadership development, and internal promotions

Compensation & Benefits Competitive hourly pay with performance-based bonuses

Full benefits package, including:

Medical, dental, vision, and life insurance (with dependent coverage)
Paid time off + paid volunteer hours
401(k) retirement plan with company match

Employee vehicle purchase & service discounts

Scholarship opportunities for employee children

On-site fitness center and nurse

Wellness program and financial wellness tools

Keywords to Help You Find This Job:

Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs Pre-employment drug screening is required.

Flow Automotive Companies is an Equal Opportunity Employer.

We welcome applicants of all backgrounds and experiences to apply.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr