Inside Sales Associate

We are a high-end, turnkey design/build remodeling firm specializing in complex renovations, additions, and whole-home transformations. For more than 35 years, we have delivered exceptional design, craftsmanship, and a premium client experience throughout the Greater Lehigh Valley.

We operate as a collaborative team that values professionalism, clear communication, and respect for one another’s time. Our systems are structured, our expectations are high, and our goal is simple: consistently deliver high-quality projects and an outstanding client experience.

This is not a hybrid or remote work role. You must be available to work in our office in Emmaus, PA during normal business hours (Monday - Friday, 8:00 am to 5:00 pm).

This is not a typical inside sales role.

• Protect the team’s time by filtering out projects that are not a strong fit for our services
• Build trust quickly with clients whose projects align with our services and approach
• Consistently advance well-qualified opportunities into consultation

This role is designed for a professional who values structured, part-time work with meaningful responsibility and the potential to grow into a larger client-facing or sales role over time.

Success in this role requires sound judgment and the ability to set clear boundaries with prospective clients when a project is not a good match. This role requires comfort with structure, consistency, and maintaining a high level of attention to detail across a large number of client interactions.

• Respond promptly to new inquiries
• Conduct thoughtful discovery calls
• Evaluate project fit based on scope, budget, timeline, and alignment with our design/build process
• Guide prospects through next steps in our structured process
• Manage all activity within Hub Spot CRM
• Maintain clean documentation and pipeline accuracy
• Prepare high-quality hand-offs to the Project Development team
• Collaborate with Sales and Design to maintain a healthy pipeline

• Prospects feel informed, respected, and professionally guided
• The pipeline remains organized and predictable
• Project Developers trust your qualification decisions
• High-quality projects consistently move forward into consultation

• 2+ years in inside sales, client services, or CRM-based lead management
• Strong communication skills (phone and written)
• Confidence discussing budgets and project parameters
• Highly organized and detail-oriented
• Process-driven and self-motivated

• 3+ years of sales experience
• Hub Spot CRM experience
• Background in remodeling, construction, design, or luxury services
• Experience working with high-value clientele
• Enthusiastic about remodeling industry trends and best practices

• Hourly rate: $25 - $30 per hour (based on experience)
• Performance-based bonuses: $2,000 - $6,000+ annually (based on performance)
• Paid time off (pro-rated)
• Professional development opportunities
• Scheduling Flexibility

This role is intentionally structured to develop strong candidates into higher-level client-facing and sales responsibilities over time.

• Running client consultations (Initial Site Visits)
• Participating in project development and sales
• Expanded compensation tied to project outcomes

Advancement is based on demonstrated performance, consistency, and the ability to take on increasing responsibility.

We are seeking a single candidate for this role and are focused on finding the right long-term fit.