Renewal Manager

The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross‑functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify and mitigate risk, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging.

This role can be fully remote depending on which US state you live in, or based in our New York or Chicago office with an office‑centric hybrid schedule. If based in‑office, the standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

• Negotiate all facets of contract renewals using commercial judgment.
• Identify customer needs and demonstrate strong account management capabilities to drive on‑time renewal closure.
• Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
• Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana.
• Maintain and report an accurate rolling 150‑day forecast. Analyse renewal data to identify trends.
• Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
• Manage the quote‑to‑close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
• Effectively defend against competitive pressures and articulate Asana’s differentiating factors.
• Identify risk early and navigate complex customer requests by effectively partnering with cross‑functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realise value out of their investment in Asana.
• Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

• At least 3‑5 years of renewals experience with a proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus.
• Exceptional ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
• Analytical mindset to maintain a forecast and analyse data and identify trends.
• Problem‑solving skills to identify and resolve issues related to renewals.
• Familiarity with Asana products and the Asana platform.
• Experience with quoting systems, contracting tools, and subscription management systems.
• Deep understanding of ARR and renewals concepts.
• Approaches work with empathy and a creative, problem‑solving mindset.
• Thrives in a continually evolving environment while balancing a book of business and customer satisfaction.
• Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making.

The estimated base salary range for this role is $98,700 – $125,300, with potential additional components such as equity, sales incentive pay, and benefits. Compensation is based on market value and individual qualifications.

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long‑term savings or retirement plans
• In‑office culinary options to cater to your dietary preferences