Logistics Account Coordinator​/Account Manager

Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Logistics Account Coordinator / Account Manager - Specializing in LTL Freight Operations. You will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance.

You will have the opportunity to work remotely while also being part of a collaborative team.

Annual Base Salary + Commission

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Annual Bonus

Paid Holidays

Paid Time Off (PTO)

Career Growth Opportunities

• Support Sales Staff by managing and growing a portfolio of client accounts in the LTL and Truckload arena by developing and maintaining strong relationships with key decision-makers and stakeholders.
• Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise.
• Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.
• Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.
• Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.
• Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.
• Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
• Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
• Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.

• Experience:
  
  Minimum of 1 year of experience in a similar role within the Transport & Logistics industry. (LTL SPECIFICALLY)
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Customer Focus:
  Strong customer service skills, always striving to meet and exceed client expectations.
• Self-Motivated:
  Ability to work independently, take initiative, and prioritize tasks.
• Team Player:
  Demonstrated ability to collaborate and work effectively within a team environment.
• Problem-Solving:
  Strong problem-solving and critical thinking skills to address client needs and overcome challenges.