E‑Commerce Sales Leader: Drive Online Auto Sales & CX

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Lead the Future of Automotive Retail.

At Auto Nation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here:

National scale with entrepreneurial spirit

Inclusive culture and diverse leadership

Competitive compensation and benefits

Opportunities to make a real impact

Our values and culture

What We’re Looking For:

Proven leadership experience

Strategic thinking and execution skills

Passion for innovation and people development

Explore leadership opportunities at Auto Nation today.

What are the day-to-day responsibilities?

Leading yourself and the team in a way that supports Auto Nation’s Vision and Mission Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit

Engaging and motivating the team to achieve key goals, performance expectations and Auto Nation best practice processes

Driving the business through a high-level of involvement in the day-to-day operations

Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase

Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing

Appraising vehicles for trade

Managing all three areas of customer traffic:
Showroom, E-Commerce, and Phones Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory

Assisting in managing controllable expense elements for the New and Used Vehicle Departments Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?

The performance of a Sales Manager is measured by achieving:

Targeted e-lead conversions to appointments

Targeted unit sales and gross profit

Targeted Associate retention

Targeted Customer Satisfaction Index What are the requirements for this job?

High School diploma or equivalent

Proven success in eCommerce automotive sales

Proven leadership ability to mentor and train others

Ability to set and achieve targeted goals

Ability to drive an exceptional Customer experience

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

Used Vehicle Manager Financial Services Director Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear Access  amazing deals and discounts through You Decide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best…