Internal Sales Agent, Broker

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We are seeking a motivated and results‑driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast‑paced, goal‑oriented environment and are passionate about delivering outstanding customer experiences.

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
• Overcome objections and close sales while maintaining a customer‑first approach.
• Accurately document all interactions and transactions using CRM tools.
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
• Follow up on leads and proactively identify new sales opportunities.
• Support cross‑functional collaboration to enhance the customer journey.
• Maintain compliance with company policies and regulatory requirements.

• Active Health Insurance License is required.
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Proven experience in telesales, telemarketing, or a high‑volume customer service environment.
• Strong verbal communication, negotiation, and interpersonal skills.
• Resilient, self‑motivated, and able to thrive in a performance‑based setting.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work overtime and weekends during peak sales periods (October–December).
• Must have a professional, quiet, and distraction‑free home office setup.

• Experience in telecommunications or healthcare sales.
• Bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales performance metrics and KPIs.

This position operates under Eastern Standard Time (EST) hours.

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

$40,600 - $55,800 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Humana:
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities rn more at  and…