Account Manager

This full-time, exempt position is an exciting opportunity to combine your sales expertise with meaningful relationship-building — all in support of a mission that matters. While the role follows a standard 40-hour work week, occasional longer hours and travel (conferences, events, annual meetings) keep things dynamic and engaging.

We value flexibility and trust: you’ll have the autonomy to structure your day around personal priorities, as long as customer needs and business goals are met. If you’re looking for a role that blends impact, growth, and independence, this could be the right fit for you.

• Manage Accounts: Build strong, long-term relationships with assigned customers and ensure program success from setup to retention.
• Engage PTA/PTO Leaders and school staff/administrators:
  Partner with leaders to promote School Tool Box programs and increase participation.
• Outreach: Connect with schools to highlight the value of School Tool Box and integrate into back-to-school planning.
• Customer Success: Create quotes and proposals, align solutions to customer needs, and deliver outstanding service.
• Market Awareness: Track trends, analyze competitors, and spot opportunities for growth.
• Collaborate: Work cross-functionally with marketing, operations, and support teams to enhance the customer experience.

The responsibilities listed above highlight the core focus of the Account Manager role. That said, we’re a dynamic team, and from time to time your duties may shift or expand to meet business needs. We’ll always aim to provide the support and flexibility needed to ensure you can be successful in your role.

• Proven Sales
  
  Experience:
  
  Prior success in inside sales, account management, or marketing. (Experience in K–12 or school-related sales a plus.)
• Relationship Builder:
  Skilled at earning trust with customers, prospects, and partners.
• Confident Communicator:
  Strong phone, email, and presentation skills. Comfortable making warm and cold calls.
• Self‑Starter:
  Organized, detail-oriented, and able to work independently in a hybrid work environment.
• Resilient & Goal‑Oriented:
  Motivated to hit targets, persistent in the face of challenges, and eager to find creative solutions.
• Tech‑Savvy:
  Proficient with Microsoft Office; experience with Hub Spot (or other CRM software) is a plus.

• Make a real impact—your work helps schools, teachers, and families start the year strong
• Competitive pay plus performance incentives that reward your contributions
• Full benefits package: medical, dental, vision, and employer‑paid life insurance
• 401(k) with company match to invest in your future
• Paid time off + holidays, including a company wide break from Christmas to New Year’s
• A collaborative, down‑to‑earth team that values hard work, flexibility, and showing up for each other

This is a hybrid position based out of the School Tool Box office in DeKalb IL. You’ll be scheduled to be in the office three days per standard workweek. To be successful on the alternate two days per week, you’ll need a dedicated home office environment that is quiet, free from distractions, and equipped with reliable internet and technology. The role requires strong self‑management skills to handle multiple projects and deadlines independently.

As with most computer‑based positions, you can expect periods of repetitive motion (typing, mouse use) and extended sitting.

This is a U.S.–based remote role. To be considered, candidates must currently live in the United States and be authorized to work here. At this time, we are not able to offer visa sponsorship. These requirements are in place to meet payroll and compliance regulations.

School Family Media is proud to be an equal opportunity employer. We celebrate diversity, believe inclusion drives innovation, and are committed to creating a workplace where every employee feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Resumes will be accepted through Friday, May 29, 2026.