Clinical Intake​/Enrollment Specialist Care Management

CLINICAL INTAKE/ENROLLMENT SPECIALIST FOR CARE MANAGEMENT

Esrun Health seeks talented and motivated individuals to join our Clinical Intake Team as Enrollment Specialists, working with our clients to help ensure their eligible patients have the opportunity to understand and enroll in the Care Management programs offered by their practice provider. This is a Part‑Time remote position requiring no travel. It is a 1099 Contractor position and not an hourly position.

You will have the opportunity to work in a fast‑paced environment with a team of like‑minded individuals.

This is a Part‑Time 100% remote position with a reasonable expectation of 20‑30 hours per week to meet quotas. Compensation is structured as follows:

• Base pay: $280 per pay period
• Commission for meeting the minimum 10 enrollments per pay period: $100 (total $380)
• Commission for enrollments above the minimum:

Examples of the base/commission structure:

Meets quota
341 outreach attempts – minimum outreach quota met
17 successful enrollments documented
Base pay $280 + $187 (17 × $11) = $467

Does not meet quota
211 outreach attempts – minimum of 300 not met
17 successful enrollments documented
Base pay $0 + $170 (17 × $10) = $170

• High School Diploma or Equivalent
• Strong Customer Service skills
• Sales acumen preferred but not required
• Healthcare knowledge preferred but not required
• Excellent attention to detail and ability to maintain accuracy
• Exceptional organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team in a fast‑paced environment

• Properly interview and enroll patients in the Care Management program (CCM, PCM, RTM, RPM) applicable to their practice
• Manage a queue of eligible patients to be enrolled
• Expedite enrollments as efficiently as possible
• Work on assigned patient lists and complete them within the timeline provided
• Ensure that all enrollment documents are completed accurately and in the patient chart
• Keep detailed and accurate call logs of all transactions and the status of each call
• Explain the Care Management program in an informational, influential, concise, and personable manner
• Articulate warm and professional etiquette when speaking on the phone to patients
• Build creative ways to deliver education to patients, tailoring to showcase the benefits of the program
• Express empathy with a patient‑focused mindset and engagement
• Attend regularly scheduled meetings (e.g., morning huddles, weekly updates)
• Prove ability to work within a team dynamic and be a leader
• Possess high‑quality data entry skills with ability to multi‑task
• Comfortable with different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Teams)
• HIPAA‑compliant use of computer access (need‑to‑know only) to facilitate patient care
• Consistently deliver high call volume, spending more than 80% of your time on the phone
• Meet production goals based on part‑time hours (reasonable expectation of a minimum of 20 hours per week to meet quotas)
• Proven adaptability in a high‑volume sales space, ability to meet deadlines and metrics