Corporate Account Manager; Hybrid

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Crowd Strike serves customers across industries and is a mission‑driven company that empowers employees to own their careers. We’re looking to add talented Crowd Strikers who are passionate, innovative and customer‑focused.

About The Role:

Crowd Strike is seeking a Corporate Account Manager – Medlar to serve as a trusted security consultant for our medium to large enterprise customers. You’ll drive business growth through strategic upsell and cross-sell opportunities while ensuring customer success with our endpoint security platform. This role requires building strong executive relationships, identifying expansion opportunities, and partnering with our renewals team to maintain high customer satisfaction.

The ideal candidate excels at consultative selling and building long-term customer partnerships.

This hybrid role requires one day per week in-office if based near our Austin, TX or Sunnyvale, CA locations. Full remote positions are available for candidates in the Denver, CO and Boston, MA metro areas.

• Serve as the primary point of contact for clients while collaborating with internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base receives the value they expect from their previous purchase.
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with existing customers to recommend additional Crowd Strike solutions to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high-touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on feature requests and product enhancements from your customer base.

• 2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
• Bachelor's degree is preferred.
• Strong ability to run discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy (e.g., working with partners), and close deals.
• Proficient and/or good understanding of sales qualification frameworks such as MEDIC, MEDDPICC, and Sandler.
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to balance a wide variety of daily tasks and adjust priorities in a fast-paced environment across multiple engagements.
• Strong technical aptitude and the ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
• High level of comfort handling client objections and negotiations.
• Security or SaaS experience is a plus.

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities…