Business Development Representative

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Business Development Representative
, you will play a critical role in driving new business growth across strategic accounts in the New Logo East territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments. You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.

• Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, Linked In, events, and campaigns)
• Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities
• Identify, engage, and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with regional revenue targets
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

• 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
• Strong understanding of the New Logo East territory
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen, curiosity, and strategic thinking
• Excellent communication, organization, and time-management skills
• Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools

• Join a global leader in Customer Experience (CX) and cloud technology
• Be part of a high-growth region with strong market opportunity
• Competitive compensation with performance-based incentives
• Clear career progression within a global sales organization
• Collaborative, diverse, and inclusive team environment

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

to view a summary overview of our Benefits.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that…