Inside Sales Representative

Position Overview We are seeking a dynamic and customer‑focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC‑R customers across a broad European market. The role is client‑facing, high‑volume sales conducted primarily through digital channels and can be based in Belluno with flexibility for remote work.

Key Responsibilities Build and maintain strong relationships with HVAC‑R customers via remote channels (video, phone, email)
Manage a high‑volume, diverse portfolio of regional and international accounts, ensuring consistent engagement and follow‑up Conduct regular customer check‑ins to understand needs and identify growth opportunities

Drive upsell and cross‑sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits

Lead pricing discussions and contract negotiations within defined frameworks

Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation

Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience

Identify and develop "hidden champions" within customer organizations to expand business potential

Monitor HVAC‑R market trends, competitor activity, and customer challenges to inform sales strategy

Engage with agents and support indirect sales channels where relevant

Proactively identify new opportunities within existing accounts and the wider market

Required

Skills and Qualifications 1‑3 years’ experience in sales, account management, or technical sales

Proven ability to manage a broad portfolio with strong prioritization, time management, and follow‑up discipline

Experience working towards targets and sales quotas in a high‑volume environment, with a results‑driven mindset

Strong communication skills, particularly in remote/digital customer engagement

Customer‑centric and solution‑oriented approach, with the ability to build lasting relationships

Experience using CRM tools and managing sales pipelines

Technical curiosity and the ability to quickly understand and communicate product value

Fluency in English Preferred

Skills and Qualifications

Experience with in HVAC‑R or a related technical industry

Understanding of mechanical and/or electronic components

Exposure to OEM customer environments

Additional European language skills

Demonstrated proactive "hunter" mindset, with the ability to identify and pursue new opportunities

Adaptability and flexibility in a fast‑evolving, international sales environment

Location

The position is based in Belluno (Italy) and covers the European market, with flexibility for remote work.

Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of discrimination and harassment.
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