Customer Account Manager

We’re building the AI‑driven future of customer success, from retention to growth! Gainsight is the AI‑powered retention engine behind the world’s most customer‑centric companies. The Gainsight Customer

OS platform orchestrates the customer journey from onboarding to outcomes to advocacy, and is trusted by more than 2,000 organizations worldwide.

• Follow and manage the Gainsight Sales Process
• Achieve sales quota for assigned territory and/or accounts
• Maintain proactive sales development activity to ensure a healthy pipeline
• Execute a thorough discovery process to understand customer requirements
• Articulate value messaging related to driving customer outcomes
• Manage complex, multithreaded sales cycles across all stakeholders
• Overcome technical and business objections of prospective customers as necessary
• Conduct online or onsite product demonstrations to qualified prospects as necessary
• Collaborate with Gainsight’s Customer Success department to drive renewals
• Respond to RFPs for qualified business opportunities where Gainsight is a fit
• Work with Gainsight’s Professional Services organization to evaluate training and consulting needs to support implementations
• Develop and maintain industry and competitive product and market knowledge
• Maintain a thorough understanding of the Gainsight product and services offered
• Gain an understanding of Gainsight’s use in the industry and best practices
• Be a subject matter expert for your designated industries and territory
• Enter new leads, contact data, log calls and other sales information into SFDC for prospects, partners and customers
• Prepare formal proposals, produce price quotes, work with management on contract negotiations, and coordinate paperwork to process orders
• Investigate and resolve customer problems with releases, payments, product use or implementation (as required)
• Provide feedback (customer/prospect needs, industry trends, market perceptions, competitive intelligence, etc.) to company management, Marketing and Product Management teams
• Conduct online webinars to generate qualified leads
• Plan, promote and conduct round‑table events in key locations within your territory
• Travel to and attend customer and prospect meetings, trade shows, conferences and round tables (25‑30% travel per year)

• Bachelor’s degree or equivalent experience
• Minimum of five years selling Enterprise Solutions (SaaS and services) into Fortune 1000 companies
• Comfort and expertise calling on and presenting to C‑Suite level contacts, six‑figure deal sizes and 6‑12 month sales cycles
• Proven track record of identifying business issues and creating value while managing multiple stakeholders and decision makers in a complex sales cycle
• Demonstrated history of quota achievement/over achievement
• Highly competitive, entrepreneurial and self‑driven
• Experience in Customer Success and Product Experience fields working with key decision makers such as Chief Revenue Officers, Chief Customer Officers, leaders in Customer Success and Product Management and Marketing, strategizing to drive mutual success

• Base salary range $90,000 – $100,000 USD annually
• Commission based on performance and participation in Gainsight’s equity program
• Comprehensive benefits package: fully covered medical premiums (employee‑only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options
• $10,000 lifetime fertility stipend and access to coworking spaces worldwide
• Dedicated Recharge Holidays – one long weekend each quarter to relax and reset

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal‑opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.