Business Development Representative

About Us

Image Trend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient‑centric healthcare and public safety. Our commitment to innovation, its clients, and providing world‑class implementation and support is unsurpassed. Based in Eagan, Minn.,

Image Trend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top‑notch talent, passionate about making a difference through the work we do together!

Under the direction of the Sales Development Manager, the Business Development Representative will contribute to the expansion of our customer base, ensuring the success of sales and business strategies. This role is instrumental in our growth journey and supporting our sales team with identifying opportunities, proactively engaging prospective clients, and conducting other lead‑generation activities at a high volume to drive interest and increase revenue.

Image Trend sales team members follow a well‑defined methodology, collaborate with internal stakeholders, qualify the prospective client’s unique needs, and clearly convey the value of the Image Trend solutions. Reps can grow their SaaS sales careers, contribute to team success and make a positive community impact.

• Achieve or exceed annual sales quota goal and required activity goals and metrics as stipulated by the manager or in the Sales Compensation Plan incentive agreement
• Qualify inbound leads and prospects from marketing or other sources and ensure successful pass off to the appropriate team member
• Implement high‑volume outreach strategies or campaigns to proactively generate interest and initiate contact with prospects for the sales team, including market research, outbound calls, emails, social media engagements, or other prospecting methods
• Refine and adapt prospecting tactics and value proposition as company, industry, competition or sales practices change
• Make strong connections and rapport with prospects to create urgency, excitement and enthusiasm for Image Trend solutions
• Track and report all activities, maintaining accurate records of interactions in Salesforce, or other required systems, and provide insights to help improve outreach efforts
• Act as a company ambassador with high integrity and professionalism to support lead development and strengthen relationships with Image Trend clients, prospects, partners, and other external audiences
• Collaborate and communicate effectively with team members, colleagues, and all other external or internal stakeholders to identify sales opportunities, retain clients, and share best practices
• Attend and actively participate in meetings, including but not limited to recurring team meetings, trainings and 1:1s with leadership, territory or pipeline reviews, Community Updates, Product or cross‑functional updates and other meetings as required
• Adhere to departmental standards, workflows, SLAs and other metrics or processes as required
• Travel to orientation, industry or company events, or other onsite meetings as required
• Perform additional duties or tasks as assigned

• Some college‑level coursework or professional certification in business, marketing, communications or a related field, or the equivalent combination of education and relevant experience
• Proven track record in driving successful sales growth as a Business Development Representative or similar position, or direct industry experience in Fire, EMS or healthcare with a strong desire to pursue a career in sales
• Strong understanding of lead generation strategies and sales processes
• Effective communication skills both written and verbal, and the ability to influence and persuade key stakeholders and decision makers
• Displays positive attitude, confidence and resilience when faced with obstacles and…