Junior Account Manager; Inside Sales

Eurofins Bio Pharma Product Testing Benelux is seeking a proactive and customer‑focused Junior Account Manager (Inside Sales) to strengthen our commercial team.

Location:

Business Unit NBLSC, Eurofins Bio Pharma Product Testing Leiden site on the Leiden Bio Science Park.

• Manage and maintain relationships with a portfolio of existing customers, acting as the primary commercial point of contact.
• Respond to client inquiries via email and phone in a timely and professional manner.
• Prepare, send, and follow up on quotations, proposals, and service offerings.
• Maintain regular contact with customers to ensure satisfaction and identify evolving needs.
• Manage and update contracts, NDAs, and MSAs for assigned accounts.
• Maintain accurate and up‑to‑date records in the CRM system, including opportunities, activities, and follow‑ups.
• Track and manage leads and opportunities within the portfolio, ensuring timely progression.
• Collaborate closely with Operations, Project Management, and Technical teams to gather input and ensure smooth execution of customer requests.
• Monitor account performance, including revenue trends, activity levels, and customer behavior.
• Identify upsell and cross‑sell opportunities within the existing customer base.
• Flag risks, delays, or changes in customer activity to the Business Development Director.
• Contribute to internal reporting by providing regular updates on activities, pipeline, and account status.
• Support a structured and data‑driven way of working within the commercial team.
• Occasionally support events or customer engagement activities.

• Bachelor’s or Master’s degree in Chemistry, Pharmaceutical Sciences, Biochemistry, Biotechnology, or a related field.
• 0–3 years of experience in a commercial, customer‑facing, or inside sales role.
• Affinity with the pharmaceutical, biotech, CRO/CDMO, or laboratory services environment is a strong advantage.
• Basic understanding (or strong interest) in GMP regulations and analytical testing services.
• Strong organizational skills and ability to manage multiple tasks and accounts simultaneously.
• Excellent communication and interpersonal skills.
• High level of accuracy and discipline in CRM and administrative processes.
• Proactive, customer‑focused mindset with a strong sense of ownership.
• Comfortable working in a complex, multi‑stakeholder environment.
• Fluent in English (both verbal and written);
  Dutch is preferred.

• A competitive salary.
• Flexible working hours.
• 25 days of vacation with the option to purchase 7 additional days (based on a full‑time contract).
• Travel allowance of 23 cents net per kilometer; if traveling by public transport, travel expenses will be fully reimbursed via NS Business Card.
• Hybrid workplace with a remote work allowance.
• Participation in a pension scheme with 50% contribution by Eurofins.
• Each month, you accumulate a choice budget balance of 8.95% of your gross salary; this includes holiday pay and a year‑end bonus. You can choose to have this amount paid out or use it to buy extra days off, for example.
• Discount on additional health insurance.
• Tax benefit via Fisc Free when purchasing various products and services with your gross salary, such as a bicycle, sports contribution, fitness, mobile telephony, computers, tablets or a weekend away.
• Professional training and opportunities for training and development.
• Training options via the online learning platform Good Habitz.