Customer Account Specialist

Overview

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.

You will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

• High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Ability to travel up to 5% domestically.
• Basic proficiency in Microsoft Office Suite of programs.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Hold a Bachelor’s Degree from an accredited college or university (preferred).
• Value a diverse and inclusive work environment.

Base pay range: $17.31 – $36.04 per hour. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

• Three medical plans including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account with employer contribution.
• Dental and vision plans.
• Basic and supplemental life insurance.
• Short‑term and long‑term disability.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees – no accruals and no caps.
• Paid Time Off (PTO) for all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We are committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.