Direct Response Representative

Location:

US – Raleigh, NC | On Site

Drive early‑stage revenue growth by converting high‑intent inbound demand into qualified pipeline and shaping first impressions of the Genesys Cloud platform. This role influences how organizations evaluate customer experience technology, guiding prospects from initial interest to meaningful engagement with sales and preparing you for a future in direct sales.

• Manage inbound lead flow to ensure rapid qualification and conversion into sales‑ready opportunities.
• Drive pipeline growth by identifying customer needs and aligning them with Genesys Cloud solutions.
• Engage prospects through consultative conversations that uncover business challenges and decision drivers.
• Deliver high‑level product demonstrations that communicate platform value and differentiation.
• Collaborate with sales teams to transition qualified opportunities and maintain pipeline momentum.
• Apply structured prospecting techniques to expand engagement within target accounts.
• Track performance metrics to continuously improve conversion rates and response effectiveness.
• Maintain consistent follow‑up practices to accelerate deal progression and customer engagement.

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent experience through military service.
• Strong written and verbal communication skills with the ability to engage professional audiences.
• Comfort using digital tools, CRM systems, and sales enablement platforms.
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Demonstrated ability to collaborate effectively within cross‑functional teams.
• Curiosity and willingness to learn new technologies and sales methodologies.
• Strong organizational and time‑management skills.
• Interest in building a long‑term career in sales.

• Internship or early experience in sales, customer service, or lead generation.
• Exposure to SaaS, cloud platforms, or customer experience technologies.
• Familiarity with CRM systems such as Salesforce or similar tools.
• Demonstrated ability to meet or exceed performance goals in academic or professional settings.

Base salary range: $44,200.00 – $77,800.00. Actual compensation will vary based on experience, qualifications, and location. Eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth Coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Recruiters will never ask for sensitive personal or financial information during the application phase.