SaaS Renewal Representative; Remote - East Coast

SaaS Renewal Representative (Remote - East Coast, USA)

United States

Commvault has an outstanding career opportunity for a SaaS Renewals Representative to support customer retention, expansion, and subscription revenue growth. This role is responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion.

The ideal candidate is proactive, customer‑focused, and comfortable operating in a fast‑paced environment while balancing multiple priorities. This role partners closely with cross‑functional teams across the software lifecycle to support renewal and expansion execution and requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management.

• Manage a portfolio of subscription renewals, driving on‑time renewals and expansion
• Proactively engage customers to scope environments and present renewal and multi‑year subscription options
• Identify, position, and close upsell and cross‑sell opportunities as part of the renewal motion
• Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools
• Partner with Account Executives, Customer Success Managers, and cross‑functional teams to execute renewals and resolve issues
• Communicate effectively with customers to advance deals, address concerns, and drive decisions
• Navigate and de‑escalate customer issues by establishing clear next steps, owners, and timelines
• Demonstrate strong follow‑up and accountability to ensure deal progression and customer satisfaction
• Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections
• Maintain strong working knowledge of Commvault products, pricing, and processes

• 4–6 years of experience in renewals, inside sales, or a related customer‑facing sales role
• Strong communication skills with the ability to engage customers in a consultative manner
• Proven ability to manage multiple opportunities and priorities simultaneously
• Results‑driven mindset with the ability to identify and execute expansion opportunities
• Experience using Salesforce CRM and sales enablement tools
• Strong organizational skills with high attention to detail
• Ability to operate effectively in a cross‑functional, team‑oriented environment
• Familiarity with subscription‑based sales motions, forecasting, and pipeline management
• Comfortable operating in a fast‑paced environment with multiple priorities
• Exposure to sales methodologies such as MEDDPICC and Command of the Message (preferred)

• Opportunity to directly impact customer retention and recurring subscription revenue
• Continuous professional development, sales training, and enablement
• Generous benefits supporting your health, financial security, and work‑life balance

$54,400 - $100,050 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.