Internal Account Manager; m​/f​/d

Position: Internal Account Manager (m/f/d)
Your mission
We want you! This is not traditional Inside Sales. This is a strategic internal commercial leadership role.

As an Internal Account Manager, you are the commercial brain behind your accounts. You think like an Outside Sales Executive but operate internally as a strategic partner, enabling scalable and profitable growth. Together with the Agent and Commercial Inside Sales, you take shared ownership for revenue, margin and long-term account positioning. The Agent opens the market. You make it profitable, scalable and strategically positioned.

While Commercial Inside Sales will manage operational RFQs and daily execution, you define the commercial direction, pricing strategy and growth roadmap. You influence and drive – without formal hierarchical authority.

Would you like to work in an international corporate environment where accuracy, personal responsibility, and teamwork are valued? Then join Fineline Global – one of the leading suppliers of printed circuit boards, electronic components, and modern energy storage systems (BESS).

Responsibilities

Own revenue development, margin performance and long-term profitability

Define and execute account strategy together with the Agent

Build structured growth roadmaps by identifying, prioritizing and converting the right opportunities

Analyze markets, competitors and customer dynamics

Analyze hit rate and quote follow-up effectiveness to detect patterns, connections and performance gaps

Define trends, understand market movements and translate them into strategic actions

Monitor industry news, policy shifts and external risks

Anticipate impact and adjust commercial direction accordingly

Lead the internal Scoreboard and account performance reviews

Define corrective actions when performance deviates

Lead negotiations beyond standard frameworks

Growth means

Expanding share of wallet

Strengthening customer positioning

Improving hit rate

Protecting and improving margins

Acting before change becomes risk

You drive commercial performance based on insight, structure and accountability. You step in when topics move beyond daily execution and require senior commercial judgment.

Additional focus areas

Margin‑sensitive or strategically relevant RFQs

Negotiations exceeding defined frameworks

Recurring operational issues becoming structural

Logistics or supplier instability affecting performance

Customer policy shifts impacting profitability

You do not manage daily issues. You take ownership when impact becomes structural or commercially significant. You align departments and define corrective direction.

This role does NOT include

Processing routine RFQs

Daily order follow‑up

Customer service tasks

Administrative support functions

Your profile

Experience:

5+ years of solid B2B commercial experience

Proven background in complex sales environments or strategic account management

Strong negotiation capability with focus on sustainable profitability

Analytical mindset with deep understanding of margin mechanics and pricing strategy

Ability to influence cross‑functional stakeholders without formal hierarchy

Entrepreneurial ownership mentality with proactive decision‑making

Technical affinity and willingness to understand complex product and market environments (PCB experience is a plus)

Fluent in English and German or Dutch

Confident in executive–level discussions and internal strategy alignment meetings

Comfortable challenging pricing structures and driving profitability conversations

Why us?

Flexible working:
Home office option for 2 days per week + full equipment for your home office workspace

Freedom for you: flexible working hours for personal appointments, additional vacation days for special events, and special leave on your birthday

Community:
Regular team events, joint lunches, summer parties, and Christmas celebrations promote togetherness in a friendly and appreciative atmosphere

Values that are lived:
We cultivate a trusting corporate culture in which openness, cohesion and mutual support are not just buzzwords

Feel‑good extras:
Office dogs and kids are welcome; short breaks with table soccer and darts are available to clear your head

Secure job:
We are interested in long‑term cooperation and want to offer you prospects in a future‑proof, international industry – combined with local down‑to‑earthness

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